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General

This website is owned and operated by The Training Hub Group Limited known as The Training Hub (otherwise referred to as ”we”, “our”, or ”us”), a company limited by shares that is registered in England and Wales with the company number 11345276 and the registered office address 281 Palatine Road, Manchester, England, M22 4ET. Our VAT registration is 307 5515 15.

Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.

You should understand that by placing an order with us, you agree to be bound by these Sales Terms. Please understand that if you refuse to accept these Sales Terms, we will not be able to provide any services to you.

We process information about individuals in accordance with our Privacy Policy. Please refer to the policy on our website for information on how personal information will be handled and processed by us. By using our services or website, you consent to such processing, and you promise that all personal and other data provided by you is accurate.

We reserve the right to make changes to these terms and conditions to the extent it is operationally necessary or reasonable to do so. We may need to do this at any time and without prior notice to you. Please check these terms and conditions regularly to take notice of any changes made. Your continued use of our services after changes are made constitutes acceptance of these terms and conditions as modified.

Delivery Policy

We always aim to process your order immediately if an online order, face to face training is usually the same day or, at the latest, the day after the order has been placed. However, this is not guaranteed. Once the order has been received by the team, it normally takes up to 2 working days to confirm. We will nevertheless send you an e-mail (if an e-mail address has been given) to let you know when your order has been accepted.

On average, more than 97% of our requests are accepted on the day of request. Some, however, are susceptible to conditions outside of our control. On the few occasions that this may happen, it is more than likely that your request will be delayed. If your order has not accepted on the given date though, we recommend that you contact our Customer Service Team on 0800 774 7874 or e-mail info@thetraininghub.co.uk to notify us. We will then do our best to locate your training request.

How we use your information

Please refer to our Privacy Policy on our website for full details of how your personal information will be handled and processed by us.

Intellectual property rights including copyright restrictions

Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.

No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.

With the exception of the online courses and associated material (which are dealt with in our terms and conditions), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.

Payment

All fees for customers based or registered in the UK exclude VAT (which will be charged at the prevailing rate also unless otherwise indicated) and are as set out on our website or the quotation (if applicable), unless in cases of obvious error.

We may charge additional fees for our services where these services have been requested by you and agreed with you.

Payment of an invoice rendered to the Client by The Training Hub is to be paid strictly paid by proforma or within 30 calendar days of the date of the issued invoice (subject to The Training Hub discretion). If payment is made within 30 calendar days, there shall be a discount for prompt payment.

If payment is made beyond the 30 calendar day period, The Training Hub’s charges shall be at its full rates which are as follows: £50 for each training credit invoiced plus VAT/£1500 for each bolt-on invoiced plus VAT/£750 per face to face training session invoiced plus VAT.

Payment plans are offered at our discretion. All discounts will be withdrawn should payment not be received within 30 calendar days of being due. Default credit price is £50 per credit. For bolt-on purchases, the price is £1500 per bolt-on. For each day your invoice is overdue, we will apply a charge of 8% per day.

All late payments have a reoccurring admin charge of £30 per month.

Any incentive accessed will be re-charged at the list price. This relates to free credits & face to face vouchers.

The free online courses we offer every 8 weeks can be used without a credit being taken, and any learner allocated the course while they are free has up to 90 calendar days before the free course will disappear. If the free course is completed, it will be logged permanently within the client and learner account as normal. Paid courses never expire.

Free access to mandatory online training is given at our discretion and will only be applicable from the date of the booking and not an extension of any current mandatory online access you may have.

Unless otherwise agreed, you shall pay our invoice in full and in cleared funds and without deduction or set-off, within 30 calendar days of the date of this invoice by BACS to the following account:

  • HSBC,
  • Account Name: The Training Hub Group Ltd;
  • Sort Code: 40-11-56,
  • Account Number: 00695769

Payment can also be made via debit or credit card via Paypal or cheque.

It is at the company discretion to revoke the 30 calendar day payment terms and request an invoice to be proforma.

Compatibility of Services

View the technical specifications required to use the Learning Platform or telephone our Customer Services team. To the extent permitted by law, we accept no responsibility or liability for your failure to use all or part of the Learning Platform due to your computer system not meeting the specifications required to utilise the Services. We are under no obligation to provide the Services by an alternative means if your computer system does not meet the specifications required to utilise the Services.

Unlimited access and fair usage

Unlimited Access is for every adult working in that requires genuine use for their duties within the sector they have an account with. Clients are prohibited from re-selling or granting access to anyone outside of their establishment. The Training Hub Group reserve the right to limit or deny access to users found to be in breach of these conditions.

Cancellation and refunds

The Training Hub offers a Fair Refund Policy Equitable Upon purchasing any of our training services.

Should you purchase an online course, package or bundle of credits, you have the right to claim a full refund within 7 calendar days. Refunds need to be requested in writing to payments@thetraininghub.co.uk.

Should any of the credits within the package/bundle or Online courses purchased have been started or completed then we reserve the right to refuse a refund or charge for the credits used at the individual price per credit.

To receive a full refund within 14 calendar days of purchasing your bundle or package you must not have started, allocated or used any of your credits.

No refunds will be given on any Online courses that have been completed and signed off.

All face to face training booked must be cancelled 7 calendar days before the session taking place. Otherwise, 100% of the cost will be charged.

Ordering a Service through our website

Customers may place an order with us through our website concerning the Services sold on our website. We will send a welcome email acknowledging your purchase, which constitutes the start of the contract between us to provide our Services to you.

Limitation of liability

Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility (including without limitation in respect of negligence) from any amount or kind of loss or damage arising out of or in connection with your use of this website.

We do not exclude or attempt to limit in any way our liability:

  • for personal injury or death resulting from our negligence;
  • for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
  • for fraud or fraudulent misrepresentation.

Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.

Third-Party Websites

Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of the third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to by our website, you do so entirely at your own risk.